ra444 Privacy Policy

Introduction

This Privacy Policy ("Policy") describes how ra444 ("we", "us", "our") collects, uses, stores, and protects personal information when you use the ra444 website at ra444.pro and all services available through it (the "Platform"). By registering an account or otherwise using the Platform, you acknowledge that you have read, understood, and agree to the practices described in this Policy.

This Policy applies to all users of the ra444 Platform, including visitors who browse without registering, registered account holders, and players actively using the gaming and betting features. We encourage you to read this Policy carefully and contact our support team at [email protected] if you have any questions about how your personal data is handled.

Your Privacy Rights at a Glance

ra444 is built on the principle that your data belongs to you. Here are the six core protections every ra444 user enjoys.

1.Information We Collect

When you register for and use the ra444 Platform, we collect several categories of personal and technical data. The specific data collected depends on how you interact with the Platform and the services you use. Categories of data we collect include:

• Identity and contact data: full name, date of birth, gender, residential address (including city and district in Bangladesh, e.g. Dhaka, Chittagong, Sylhet), mobile number, and email address provided at registration.
• Financial data: transaction history, deposit and withdrawal amounts, payment method identifiers (such as your bKash or Nagad mobile wallet number), and records of any bonuses or promotions applied to your account.
• Gaming and betting activity data: bet history, game selections, wager amounts, winnings, session durations, and responsible gaming tool usage (e.g. deposit limit settings, self-exclusion requests).
• Technical and device data: IP address, browser type and version, operating system, device identifiers, time zone setting, and pages visited within the Platform, collected automatically when you access ra444.
• Identity verification (KYC) documents: government-issued photo identification, proof of address, and payment method ownership documents submitted during account verification. These documents are handled with the highest level of security and access controls.

We collect only the information we genuinely need to deliver the Platform's services, comply with applicable legal obligations, and protect the integrity of the gaming environment. We do not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information unless specifically required by law.

2.How We Use Your Information

ra444 uses the personal data it collects solely for legitimate purposes directly connected to operating the Platform and serving our users. Specifically, we use your data for the following purposes:

• Account creation, maintenance, and verification: to register your account, confirm your identity and age (21+), keep your account secure, and process any updates you make to your personal details.
• Transaction processing: to facilitate deposits via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, process withdrawal requests, apply bonuses, and maintain accurate financial records of all account activity.
• Customer support: to respond to your queries, complaints, and feedback submitted through our support channels, including investigating and resolving disputed transactions or game outcomes.
• Legal compliance and fraud prevention: to comply with applicable anti-money laundering regulations, KYC requirements, and any legal obligations imposed on ra444 by competent authorities; to detect, investigate, and prevent fraudulent, abusive, or unlawful activity on the Platform.
• Service improvement and personalisation: to analyse aggregated usage patterns, improve Platform performance, and where you have not opted out, to send you relevant promotions and account notifications. You may opt out of marketing communications at any time by contacting [email protected].

3.Legal Basis for Processing

ra444 processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contractual necessity: processing is required to deliver the services you have requested when you register and use the ra444 Platform — including account management, payment processing, and customer support.
• Legal obligation: processing is necessary for ra444 to comply with applicable laws and regulations, including anti-money laundering requirements, KYC obligations, and any lawful instructions from competent regulatory or law enforcement authorities.
• Legitimate interests: processing for fraud detection and prevention, network and information security, and improving our services — provided these interests are not overridden by your rights and interests.
• Consent: for optional marketing communications and cookies beyond those strictly necessary to operate the Platform. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

4.Cookies and Tracking Technologies

The ra444 Platform uses cookies and similar technologies to deliver a functional, personalised, and secure experience. Cookies are small text files placed on your device when you visit ra444. We use the following types of cookies:

• Strictly necessary cookies: required for the Platform to function correctly. These include session management cookies that keep you logged in, security tokens, and load-balancing cookies. These cookies cannot be disabled without breaking core Platform functionality.
• Analytical cookies: collect anonymised data about how users navigate the Platform — such as pages visited, time on site, and links clicked — to help us understand usage patterns and improve the user experience.
• Preference cookies: remember your settings and choices on the Platform, such as language preference, so that the Platform can provide you with a more personalised experience on return visits.

Most web browsers allow you to control cookies through their settings. Disabling or deleting cookies may affect your ability to use certain features of the ra444 Platform, including maintaining your login session. For more detailed information about the cookies we use, please contact [email protected].

5.Sharing Your Information

ra444 does not sell, rent, or trade your personal data to third parties for commercial purposes. We share your information only in the following limited circumstances:

• Payment processors: we share transaction data with payment service providers such as bKash, Nagad, Rocket, Upay, and card network operators solely to process your deposits and withdrawals. These providers process your data under their own privacy policies and are contractually bound to protect it.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, and other licensed content partners receive limited technical session data required to deliver their games on the Platform. Game providers do not receive your financial or KYC data.
• Legal and regulatory authorities: ra444 will disclose personal data to competent law enforcement, regulatory, or government bodies when legally required to do so, including in response to court orders, anti-money laundering investigations, or fraud inquiries.
• Service providers: we engage trusted third-party vendors to assist with technical operations such as hosting, analytics, and fraud detection. All such vendors are contractually obligated to process your data only on our instructions and to maintain appropriate security standards.

6.Data Retention

ra444 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, as set out in this Policy, or as required by applicable law. The retention period for each category of data is determined by the purpose for which it is processed and the legal obligations that apply to it. As a general guide: account data is retained for the duration of your account and for a minimum period thereafter as required by applicable regulations; financial and transaction records are retained for a minimum of five years from the date of the transaction; KYC documentation is retained for the period required by anti-money laundering regulations applicable to ra444's jurisdiction.

When data is no longer required for any of the above purposes and no legal retention obligation applies, ra444 will securely delete or anonymise it so that it can no longer be associated with you as an individual.

7.Data Security

ra444 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. Our security measures include SSL encryption for all data in transit, access controls that restrict staff access to personal data on a need-to-know basis, secure data storage with regular security reviews, and monitoring systems designed to detect and respond to potential security incidents.

While ra444 takes all reasonable steps to protect your data, no method of transmission over the internet or method of electronic storage is completely secure. If you have reason to believe that your account has been compromised or that your data has been accessed without authorisation, please contact us immediately at [email protected] so we can investigate and take appropriate action.

8.Your Rights Over Your Personal Data

Subject to applicable law, you have the following rights with respect to the personal data ra444 holds about you. To exercise any of these rights, please contact our support team at [email protected] with your request:

• Right of access: you may request a copy of the personal data ra444 holds about you, together with information about how and why it is processed.
• Right to rectification: if any personal data ra444 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: you may request that ra444 delete personal data it holds about you, subject to legal retention obligations. Note that deletion of your account data will result in permanent loss of access to your ra444 account and any balance therein.
• Right to data portability: you may request that ra444 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: you may object to processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though ra444 may continue processing where it can demonstrate compelling legitimate grounds.

ra444 will respond to all data rights requests within a reasonable timeframe. In some circumstances, we may need to verify your identity before processing your request. Where a request is refused, we will explain the reason and inform you of any available remedy.

9.Children's Privacy

The ra444 Platform is strictly intended for adults aged 21 years and above. ra444 does not knowingly collect, process, or store personal data from individuals under the age of 21. If ra444 becomes aware that personal data has been collected from a person under 21 without appropriate consent, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe your child has registered on ra444, please contact us immediately at [email protected].

10.Third-Party Links and Services

The ra444 Platform may contain references to or integrations with third-party game providers and payment partners. While ra444 takes care in selecting reputable partners, we are not responsible for the privacy practices of third-party services. Payment providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies, which we encourage you to review independently. ra444's Privacy Policy applies only to data processed by ra444 directly through the Platform.

11.Changes to This Privacy Policy

ra444 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or the services we offer. When we make material changes, we will update the effective date shown at the top of this page. For significant changes that affect your rights, we will endeavour to provide reasonable notice via the Platform or by email to your registered address before the changes take effect.

Your continued use of the ra444 Platform after any updated Privacy Policy is posted constitutes your acceptance of the revised practices described therein. If you do not agree with the updated Policy, you should stop using the Platform and contact [email protected] to discuss your options.

12.Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ra444 handles your personal data, our support team is available 24/7 including during Eid and public holidays in Bangladesh. We aim to respond to all privacy-related enquiries promptly and transparently.

Email: [email protected]